FOODTONE Privacy Policy
FOODTONE is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant provincial regulations.
By using the FOODTONE application (“App”) and its services, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use the App.
1. Information We Collect
We collect personal information that you provide directly to us when you register for an account, use our services, or interact with us through the App. This includes:
- Personal Identification Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details or other payment methods.
- Usage Data: Information about how you use the App, including transaction history, preferences, and interactions with restaurants or delivery services.
- Location Data: GPS location to facilitate delivery services.
- Device Information: Information about your device, such as IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services, including processing orders and facilitating deliveries.
- To communicate with you regarding your orders, account, and updates about the App.
- To improve the functionality and performance of the App, including troubleshooting technical issues.
- To personalize your experience, such as suggesting restaurants or meals based on your preferences.
- To send promotional offers or marketing communications, if you have opted in to receive them.
- To comply with legal obligations and enforce our terms of service.
3. Sharing Your Information
We may share your personal information in the following circumstances:
- With Service Providers: We may share your information with third-party restaurants, payment processors, and delivery services to fulfill your orders.
- With Business Partners: We may share your information with trusted business partners for promotional and marketing purposes, but only if you have consented to such sharing.
- Legal Requirements: We may disclose your information to comply with legal requirements or respond to legal processes, such as subpoenas or court orders.
- In Case of Business Transfer: If FOODTONE is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4. Security of Your Information
We take the protection of your personal information seriously. We implement physical, administrative, and technical measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage, and access controls.
However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee the absolute security of your personal information.
5. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer needed, we will securely dispose of it.
6. Your Rights and Choices
As a user in Canada, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request that we update or correct your personal information if it is inaccurate or incomplete.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
- Withdraw Consent: You can withdraw your consent to the processing of your personal information at any time, subject to legal or contractual restrictions.
To exercise these rights, please contact us using the contact information provided below.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience with the App. Cookies are small files stored on your device that help us remember your preferences, improve our services, and analyze how users interact with the App. You can control cookie settings through your browser settings.
8. Children’s Privacy
FOODTONE does not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe we have collected such information, please contact us immediately, and we will take steps to remove the information.
9. Third-Party Links
The App may contain links to third-party websites or services that are not controlled by FOODTONE. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
FOODTONE reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
FOODTONE Customer Support
Email: [email protected]